FAQ
Visit our order guide in the main menu. We have prepared a video that helps you through the entire ordering process, so you can easily order your product.
Contact someone you know and let them scan your ears. Just follow the instructions in the earfabSCAN app. Please also see our ‘how to order’ video in the order guide which you will find in the main menu.
To be able to download the earfabSCAN app and order one of earfab's products, you need an iPhone from the 11-series or newer. Our 3D scanning technology is built around the face camera of the 11-series or newer.
NOTE: iPhone 13-series is not available for Earfab's services
You can advantageously contact someone you know who may have an iPhone from the 11-series or newer. If you do not know anyone who has an available model, you are always welcome to contact earfab. Then we will find a solution together.
NOTE: iPhone 13-series can't be used for our services
Unfortunately, Android users are not able to use the earfabSCAN app (yet). Contact someone you know who has an iPhone from the 11-series or newer or contact us. Then we will find a solution together.
NOTE: iPhone 13-series can't be used for our services
The standard delivery time at earfab is 5 - 7 working days. Delivery time may vary based on order sizes as earfab products is not on-demand products.
If your scans do not upload for some reason, try the following:
1) Check if you have a stable connection to the Internet (Try to use wifi connection during 3D scanning)
2) Restart the app and try scanning again
Feel free to contact us if you still experience upload errors.
All Earfab products are hypoallergenic and biocompatible. We produce only from the medical-approved material (TPE).
